Terms and Conditions

When using our website and purchasing from us, you do so with the acceptance of the following terms and conditions.


All stated or quoted prices include Goods and Services Tax (GST).


If you’re unhappy with the goods you receive, you may return them, in original condition, and we will issue a store credit. Return shipping will be at your expense.


If you discover any defects in your product(s), please contact us and we will arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a refund.


We ship our goods using various courier companies. In the rare instance that your package should be damaged in transit, please contact us as soon as possible. All items are carefully checked by us prior to shipping and our courier company is liable for any damage during transit. We can lodge a claim on your behalf, though we’ll need photos of the item(s) and the packaging (including the courier bag) emailed to us within four days of delivery. In some instances, the courier will collect the damaged items and packaging from you, so please keep everything aside.


Your privacy is very important to us. We will only collect personally identifiable information like your name, e-mail, mailing address and telephone number with your knowledge and permission. We will not disclose this Personal Information to third parties unless you have authorized us to do so (such as in the case of couriers or payment gateways). We will take reasonable steps to protect the security of the Personal Information we collect from you.


We use some cookies to remember you between visits. We also have cookies that recall the contents of your cart. No personal information is stored within these cookies. Some of these will automatically expire after 14 days. We minimise cookie use where possible.

Website Analytics

We use Google Analytics to monitor statistical information such as how many visitors we have to our websites and what countries they are coming from. We view this data collectively; you can not be personally identified.


We suggest using a password different to what you use on any other website. We take precautions to protect your data. No payments are processed via our website.



We make mention in our product listings of “energy” and various enhancement properties that each particular crystal or product is said to possess. These energies or properties are thought to enhance the user’s own energy and intention. As such, they rely on the intentions of the user to be effective, and the responsibility for empowering the energy is solely with the user. Therefore, any written or verbal description of our products does not constitute a warranty, guarantee or prediction regarding the outcome of an individual using any specific product. While all our products are sold and advertised in good faith, results and outcomes do vary and cannot be guaranteed. The Crystal People accept no responsibility or liability for the effectiveness of the products sold herein.

We are not doctors and cannot give out medical advice. Healing crystals should be used as a complement to other therapies and not as a replacement for medical treatment, diagnosis, or examination. For medical advice, please consult a licensed healthcare specialist.

When you purchase and/or use one of our supplied products, you agree to fully release, indemnify, and hold harmless, The Crystal People, its directors, and employees from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website. If any court of law rules that any part of the Disclaimer is invalid, the Disclaimer stands as if those parts were struck out.

We at The Crystal People have your best intentions at heart. We sincerely hope that each of our users has a positive and insightful experience with our Products. If you have any questions regarding the above, please do not hesitate to reach out.